Our Support

When you select Western from Integrity Enterprises Ltd, you select unprecedented support, that’s the Western Advantage!

We know that in this business, service contiinuity is key. Your Clients' rely on you, and you can rely on Western.

Integrity Enterprises Ltd provides Primary Fleet  service to Councils and Contractors alike. That not only means full online, telephone support, advice and guidance, but a 24/7 in season support team, on the road with all the parts you need to keep you going!

We provide  full 24/7 support during the Winter Season – if you have a problem on a Saturday night, we aim to have you back out fulfilling your commitments on Sunday!

For online access to:

Owners Manuals for your Western Products, CLICK HERE  (you will be redirected to the US Site)

Parts Posters for your Western Products, CLICK HERE, (you will be redirected to the US Site)


Our Library


Knowledge is everything! Our library lists reference documents to help you provide a great service to your clients.

For reference documents relating to Western Products, such as Owners and Installation Manuals, please go to our support section, above.

Well Managed Highways Infrastructure- Code of Practice 

The UK Roads Liaison Group (UKRLG) has launched an update to its Code of Practice which takes an integrated, risk based approach to managing highway infrastructure assets.

Well Managed Highways: Liability and Risk

Following on from the above Code of Practice, this guide from UKRLG seeks to provide further insight and advice on the risk and evidence-based approach to service delivery and the effective management of highway liability risk exposures.

(Well Maintained Highways – Chapter 13 and Appendix H – the previous Code Of Practice which detailed best practice for Winter Service Delivery)

National Occupational Standards (NOS) for Winter Service Operations

City and Guilds – Winter Service Qualifications for Operators and Supervisors – detailing qualification pathways. 

Lantra - Winter Service Operations - detailing qualification pathways

SQA – Winter Service Qualifications- Detailing qualification pathways



 Without sounding boring, awareness of legislation is key, particularly when using exemptions within the service delivery, so below are links to what we consider to be key legislative points

Hydrocarbon Oil Duties Act 1979 - Schedule one -  This is the Act that provides Operators in certain cercumstances to Use rebated Diesel (Red Diesel) Update: 2020 Budget Statement: 

Red diesel: Removing entitlement – The government will remove entitlement to the use of red diesel and rebated biofuels from April 2022, except for agriculture (including horticulture, pisciculture and forestry), rail and for non-commercial heating (including domestic heating). The government will consult on whether the entitlement to use red diesel and rebated biofuels is justified for any other users, for example there is a strong case for continued use by ferries carrying paid passengers on the UK’s rivers and inland waterways, or public entertainment. Commercial boats on open waters, including ferries and fishing boats, will remain entitled to the Marine Voyages Relief so will not have to pay more for their fuel. This measure will incentivise businesses to improve the energy efficiency of their vehicles and machinery or look for greener alternatives. To support the development of alternatives that these businesses can switch to, the Budget has also committed to at least doubling the size of the energy innovation programme, accelerating the design and production of innovative clean energy technologies.

Drivers Hours, Tachographs - This an interesting one! If, as a commercial provider you tow a spreader, the combination will no doubt be above 3.5t and hence you will fall into the need for tachographs/ drivers' hours etc, unless you can cite an exemption or derogation to allow the use. This lists the exemptions and derogations - we still argue about this and despite asking the DVSA for advice, they still haven't provided a definitive answer - we will update as soon as they commit. 

Carriage of Dangerous Loads - This legislation creates an offence regarding the unsafe carriage of goods - so if you load your spreader so full that salt is outside the hopper and l;ikely to fall off if you hit a pothole etc, this is the offence you may commit - it is a Use Cause Permit offence, so the Driver and the Company could be both liable

 Power to Prohibit the Use of Overloaded Vehicles - Section 70 of this act provides the power to place a prohibation notice on overloaded vehicles, and retain them until they are off loaded to within their legal weight - remember we are talking Vehicle Gross weights and Maximum axle weights.  

CPC Exemptions

DVSA Enforcement Sanctions Policy -  Ever wondered what fine or outcome is imposed for various Offences (Just asking for a friend?) - search this document to get a definitive answer


If you want any documents or guidance added to the Library, Contact our Team at

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