Our Support

When you select Western from Integrity Enterprises Ltd, you select unprecedented support, that’s the Western Advantage!

We know that in this business, service contiinuity is key. Your Clients' rely on you, and you can rely on Western.

Integrity Enterprises Ltd provides Primary Fleet  service to Councils and Contractors alike. That not only means full online, telephone support, advice and guidance, but a 24/7 in season support team, on the road with all the parts you need to keep you going!

We provide  full 24/7 support during the Winter Season – if you have a problem on a Saturday night, we aim to have you back out fulfilling your commitments on Sunday!

For online access to:

Owners Manuals for your Western Products, CLICK HERE  (you will be redirected to the US Site)

Parts Posters for your Western Products, CLICK HERE, (you will be redirected to the US Site)


Our Library


Knowledge is everything! Our library lists reference documents to help you provide a great service to your clients.

For reference documents relating to Western Products, such as Owners and Installation Manuals, please go to our support section, above.

Well Managed Highways Infrastructure- Code of Practice 

The UK Roads Liaison Group (UKRLG) has launched an update to its Code of Practice which takes an integrated, risk based approach to managing highway infrastructure assets.

Well Managed Highways: Liability and Risk

Following on from the above Code of Practice, this guide from UKRLG seeks to provide further insight and advice on the risk and evidence-based approach to service delivery and the effective management of highway liability risk exposures.

(Well Maintained Highways – Chapter 13 and Appendix H – the previous Code Of Practice which detailed best practice for Winter Service Delivery)

National Occupational Standards (NOS) for Winter Service Operations

City and Guilds – Winter Service Qualifications for Operators and Supervisors – detailing qualification pathways. 

Lantra - Winter Service Operations - detailing qualification pathways

SQA – Winter Service Qualifications- Detailing qualification pathways



If you want any documents or guidance added to the Library, Contact our Team at

This is a demo store. No orders will be fulfilled.

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